Water, Fire & Smoke Damage Restoration FAQs

Restoration 1 of Washington DC are experts when it comes to disaster restoration services. We have compiled some of the most common questions we get about our services. If you have additional questions not listed here, feel free to give us a call.

Water Damage Restoration FAQs

The water damage restoration process is a strategic and science-based method for drying your property after a water damage loss. Typically, this involves extracting standing water, drying and dehumidifying the affected area and materials, and repairing any damage to your property. Throughout the drying process, moisture readings will be taken to ensure mositure levels are declining and materials achieve a “dry” state. 

Water damage losses may be covered by your insurance. You will want to review your insurance policy to determine what types of losses are covered, as well as your coverage and deductible amounts. We will help you understand your options and will work with your insurance company should you decide to file a claim.

The very first thing you should do is to eliminate the source of the water. If you have a plumbing issue or a burst pipe, shut off the main water supply. Next, call us and we will respond as soon as possible to begin extracting the water and drying your property.  

You should always consult a water damage professional to assess the extent of the damage. Water damage almost always extends beyond what you can see, and failure to dry everything can result in mold growth. 

You may wish to use a mop, towels, buckets, or a wet vacuum to contain or remove as much water as possible before our team arrives. Never enter an area with water damage that may have electrical hazards or other risks. 

Yes, in most cases it is necessary to hire a water damage restoration company. Water will travel and enter unseen areas – below floors, inside walls, behind cabinets – that will need to be addressed. We use advanced equipment and technology to locate all damp areas to ensure everything is dried properly.

Mold Remediation FAQs

Mold remediation is the process of removing existing mold growth and taking action to prevent future growth or recurrence. It includes contaiment of the affected area, the physical removal of mold contaminated materials, and specialized treatments to capture and remove airborne mold spores. 

Visible mold growth is the most obvious indication of a mold problem. You may notice a raised, fuzzy growth in a number of colors including black, green, brown, or white. If you do not have visible mold growth, other signs include a musty or damp odor, soft or squishy walls or floors, and condensation. 

Mold spores occur naturally and exist everywhere, but mold growth typically only occurs indoors when there is enough moisture available. 

You may be able to clean a small area of mold growth yourself, but because mold growth is often a symptom of a larger problem, it’s always best to consult a mold remediation professional. We will ensure the cause of the mold growth is remedied, and that the mold is removed safely to prevent future growth.

The amount of time required to complete mold remediation will depend on the size of the mold infestation and the extent of the damage. Some properties can be effectively restored in one day, or it may take a few weeks to remove contaminated materials and dry and repair the property.

Fire & Smoke Damage Restoration FAQs

Fire damage cleanup is not a DIY project. Your property may have extensive structural damage making it unsafe, as well as smoke damage that can be extremely difficult to remove without the right equipment. Call a restoration company for assistance immediately. 

Your health and safety are always the highest priority. Ensure you have a safe place to stay, and call in professional help to restore your property. 

That depends. If the loss is covered by your insurance company, we will work directly with them on your claim. The property owner will be responsible for the insurance deducible. If you opt to not file a claim, you would be responsible for the restoration costs. 

If you opt to remodel or upgrade your property as part of the restoration process, you would be responsible for all amounts exceeding your insurance claim.